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Privacy Policy

Privacy Policy
Protection of the Privacy of Personal Non-Public Information

At CTC Home Loans, respecting and protecting the privacy of our customers is of utmost importance. This Privacy Policy outlines how we keep your personal information private and secure, and how we use it to better serve you. Our commitment to safeguarding your information is a top priority. This notice explains our policies on the collection and disclosure of your personal information. These provisions apply to both former and current customers unless stated otherwise.

Sources of collected data:

  • Information you provided through telephone or web-based surveys, online chat, customer service correspondence or general feedback
  • Information you provided when applying for a position with us
  • Information provided by third parties such as lead buy partners, data brokers, and credit bureaus
  • Information collected using web technologies
  • Information collected through our websites
  • Information you provided when getting a product or a service from us
  • Information you provided when signing up for communications from us
  • Information you provided when entering promotions or sweepstakes offered by CTC Home Loans

Ways we might use your data:

  • Marketing (unless you've opted out)
  • Auditing
  • Fraud detection
  • Debugging
  • Providing services
  • Internal research
  • Quality control

We never sell your data. SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates for marketing purposes.

You have a right to know what personal data we've collected about you. If you'd like to review, access, revise, or delete personal data we've collected about you, please contact us directly at: info@simplectc.com

Your California Privacy Rights

Under California Civil Code § 1798.83, California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at info@simplectc.com



  • Consent for SMS Communication

*Information obtained as part of the SMS consent process will not be shared with third parties. By subscribing to our SMS notifications, users agree to receive promotional, transactional, and informational text messages from CTC Home Loans. These messages may include updates, exclusive offers, order confirmations, and other related content.

  • Types of SMS Communications
  • If you have consented to receive text messages from CTC Home Loans, you may receive text messages related to updates regarding your application, processing, or other relevant information.
  • Below are examples:
    • Thank you for opting into SMS messages from CTC Home Loans LLC. To opt out at any time reply STOP.
      Message and data rates may apply frequency may vary. Reply HELP to receive assistance.
    • Thank you for contacting CTC Home Loans LLC, we will be in touch with you soon to help.
      Please contact us at (480) 4985678 or visit https://ctchomeloan.com/

*Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our https://ctchomeloan.com/privacypolicy/ and https://ctchomeloan.com/terms-of-use/


Information being collected:

  • Name, email, phone number

Purpose that information is being collected

  • Application

How is that information being shared?

  • It is not being shared with 3rd parties/affiliates for marketing purposes

Your Rights and Choices
You have certain rights regarding your personal information, including:


    • Access: You may request access to the personal information we hold about you.
    • Correction: You may request the correction of any inaccurate or incomplete personal information we hold about you.  
    • Deletion: You may request the deletion of your personal information under certain circumstances.  
    • Restriction: You may request the restriction of processing your personal information under certain circumstances.
    • Data Portability: You may request the portability of your personal information to another organization, in a structured, commonly used, and machine-readable format.
    • Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time. You can usually do this by clicking on the "unsubscribe" link at the bottom of our marketing emails.
    • Withdraw Consent: Where you have provided consent for the processing of your personal information, you may withdraw your consent at any time. Please note that withdrawing your consent may affect our ability to provide you with certain services.
  • Please note: These rights may be subject to certain limitations and exceptions under applicable law.
  • Security of Your Information
    We are committed to protecting the security of your personal information. We have implemented reasonable physical, electronic, and managerial safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. These safeguards may include:  
    • Encryption: We use encryption technologies to protect sensitive information during transmission.
    • Access Controls: We restrict access to your personal information to authorized personnel on a need-to-know basis.
    • Regular Monitoring: We regularly monitor our systems for security vulnerabilities and threats.
    • Incident Response Plan: We have a comprehensive incident response plan in place to address any potential security breaches.
  • Third-Party Links and Services
    • No 3rd parties or services will have access to your information. 
  • Data Retention
    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.  
    Factors that may influence the retention period include:
    • Your relationship with us: We may retain your information for as long as you are a customer or client.
    • Legal and regulatory obligations: We may be required to retain certain information for legal or regulatory purposes, such as to comply with anti-money laundering regulations or to fulfill tax obligations.  
    • Business purposes: We may retain certain information for business purposes, such as to improve our services or to analyze trends.
    • When your personal information is no longer needed, we will take steps to securely delete or anonymize it.
  • Children's Privacy
    Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  
    If you believe that we may have inadvertently collected personal information from a child under 13, please contact us immediately using the information provided in the "Contact Us" section below, and we will take steps to delete such information.-

  • Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.  
    We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website and, where appropriate, by sending you a notification.  
    You are encouraged to review this Privacy Policy periodically for any updates.


    Contact Us
    If you have any questions or concerns about this Privacy Policy, please contact us:
    • Email: info@simplectc.com
    • Phone: 480.498.5678
  • -Consent
    By opting into our SMS program, users consent to receive recurring automated promotional and personalized text messages from CTC Home Loans at the phone number provided during the opt-in process. Consent is not a condition of purchase.
    -Message Frequency
    The frequency of SMS messages will vary based on customer interaction with your services. 

    -Fees
    Standard message and data rates may apply. Customers are advised to check with their mobile service provider for details.
    -Opt-Out
    Users can opt out of receiving SMS messages at any time. To unsubscribe, they can reply “STOP” to any text message received. After opting out, they will no longer receive SMS messages unless they choose to opt back in.
    -Privacy
    Customer privacy is a priority, and all information will be handled in accordance with your Privacy Policy – CTC Home Loans: Clear to Close, Clear to Save https://ctchomeloan.com/privacypolicy/
    -Contact
    For any questions or concerns about the SMS program, customers should be able to contact your team at CTC Home Loans.